Frequently asked questions
General
I would like to receive a quote, what do you need from me?
Three things are needed to send you a quote:
1. A drawing or image of your sign (preferably a vector drawing).
2. The dimensions of your sign.
3. Where the sign will be used (indoors, outdoors).
We will send you a quote within 48 hours of receiving your information. If you are unsure about the specifications of your project, please contact us and we will be happy to discuss the details with you!
How long does it take to receive my neon sign?
Depending on the number of neons in the order, we usually need approximately 2-5 days for pre-production, 7-10 working days for production and testing, and 2-5 days for door-to-door delivery.
So, in most cases, approximately 2 to 3 weeks in total.
What is the warranty period?
For individuals, we offer a 2-year warranty on our neons.
For businesses (purchases with a VAT number), we offer a 1-year warranty.
So, if a neon becomes defective, we will repair or replace it free of charge.
Can the neon be used outdoors?
We also have waterproof IP67 neons available.
If you need an outdoor neon, feel free to contact us.
Design
Can I choose my own font?
Yes, you can use a custom font for your neon. Please send us the font file you wish to use.
Which format of my logo works best?
We prefer a vector design file, with all fonts and objects converted to "curves" or "paths", if possible. Other file formats such as .jpg or .png are bitmap and do not provide us with enough detail to quickly determine exact costs; these can only be used to estimate a general price.
Is a photo of the installation site required?
Not mandatory, but a photo helps us to better understand the surroundings and the architectural style. It also helps us to assess the best installation solutions.
Can I submit a photo to have a neon sign designed from it?
Sure! You can send us a picture of your dog, cat, family, car, or yourself, and we'll design a version that can be made into neon.
Payment
What are the payment terms?
We offer multiple payment options, such as Shop Pay, PayPal, credit card, Bancontact, Klarna, and bank transfer.
Payment must be completed before production begins.
Can I see my neon for payment?
We will provide you with a free digital mock-up/sketch of your board before production begins. Additionally, we can provide you with examples of other boards we have made that are similar to yours.
I need an invoice for my accounting, is that possible?
Sure. Please provide your VAT / Tax ID number before ordering - then we can provide you with a proforma invoice and an official invoice once payment is complete.
Production
Can I change my order during production?
This cannot be done because the parts may have already been prepared.
In special cases, after you have paid the costs for material loss, we can arrange production according to the new plan.
Can I cancel my order?
Yes, but your order will be non-refundable.
Why are the neon lights tested for 24 hours?
After a 24-hour light test, most problems with the neon signs would occur and could be resolved.
Shipping
How is the neon shipped?
We typically use DPD or bpost for home delivery. Sometimes we use a different freight solution based on the size and quantity of the order.
Once your neon sign has shipped, we will send you a tracking number so you can follow the status of your delivery.
Can I change the delivery details while shipping?
Generally not, but this depends on the delivery company. Please contact the delivery company's customer service.
Can the neon break during shipping?
We use very sturdy packaging materials such as cardboard profiles in combination with layered cardboard. Your neon will also be protected by bubble wrap and protective film.
We have an almost negligible percentage of defects upon delivery.
Should it nevertheless arrive broken, please contact us as soon as possible and we will arrange a suitable solution.
Installation
Does neonopmaat.be offer an installation service?
We only have an office in Belgium, so we cannot offer installation services outside of Belgium.
If you require an installation service in Belgium, please contact us and we will discuss the possibilities for an installation at your location.
What information do I get before installation?
We include a manual with installation instructions, which is also available on our website.
Which installation accessories are included?
We supply a wall mounting kit as standard. If you have any other requirements, please let us know before ordering.